Electronic documents

Managing your financial documents often involves large amounts of paperwork. But now there is Zoomit: with this free service you just receive your invoices and pay slips directly in Home'Bank. You no longer receive any paper documents and you can pay bills in a click!

Advantages

• Efficient: receive your invoices directly in Home'Bank and pay them in a click.
• Practical: your invoices and pay slips are stored in Home'Bank, you no longer need to file them yourself.
• Easy: get an instant overview of paid and unpaid bills.
• Environmentally friendly: you will no longer receive paper bills and hence you contribute to a better environment.
• Free: activate this service free of charge, via Home'Bank.

Are you interested in Zoomit?

• Activate Zoomit immediately via Home’Bank.
• Read the general terms and conditions and the Frequently Asked Questions.
• Read the Zoomit user guide: part 1 – part 2 – part 3.
  
  

Apply 
via Home'Bank

What is Zoomit ?

Zoomit is a free service that allows you to process financial documents electronically, such as invoices and pay slips. You receive and pay your invoices directly in Home’Bank.

Who is it for?

For anyone who wants to manage their financial documents as efficiently as possible via Home'Bank.

Practicalities

Activate Zoomit via Home’Bank > Services > Zoomit.

• Choose the account you want to link Zoomit to. You then immediately get a list of the financial documents which you can manage with Zoomit from this account.
• Select the documents you want to manage with Zoomit.
• Confirm that you want to manage these documents with Zoomit from now on.
• Don't use Home'Bank yet? Click here to read how you can subscribe in just a few clicks.

• Paying with Zoomit in Home’Bank: once Zoomit is activated, the purple Zoomit icon will appear next to your account in Home'Bank.

• Click on the icon to get an overview of all the financial documents linked to this account (pay slips, credit notes, invoices...).
• Through this list you can consult and/or pay these documents.

• More questions? Read the user guide and the Frequently Asked Questions.

Security

You start Zoomit in Home'Bank and therefore you are automatically in a secure environment.

Management

You manage Zoomit completely via Home'Bank.

• questions? Read the user guide and the Frequently Asked Questions.

Charges

Zoomit is free for Home'Bank users.

Are you interested in Zoomit?

• Activate Zoomit immediately via Home'Bank.
• Read the general terms and conditions and the Frequently Asked Questions.
• Read the Zoomit user guide: part 1 – part 2 – part 3.
  
  

Apply 
via Home'Bank

How much does Zoomit cost?

Zoomit is a free extra service in Home’Bank, in collaboration with Isabel nv.

What are the technical requirements for using Zoomit?

Zoomit is integrated in Home’Bank. The requirements for your operating system and internet browser are identical to those for Home'Bank. However, you do need Acrobat Reader in order to view the electronic documents.

Download Adobe Acrobat Reader free of charge.

Is Zoomit secure?

You start Zoomit in Home'Bank and therefore are automatically in a secure environment. Extensive security measures have been applied to ensure that documents are only received by their designated recipients. Third parties cannot obtain access to documents not intended for them. The senders, the banks and Isabel are always focused on security and the protection of personal information. They do everything possible to ensure strict compliance with the statutory regulations regarding protection of privacy. The ways in which these parties respect your rights are described in the privacy policies of the parties concerned. All participating parties also commit to following the Zoomit code of conduct.

How are my pay slips linked to my bank?

The sender of the document will contact you to agree on the bank account to be used for sending the invoice or credit note via Zoomit. He may also use the bank account number that you used for recent payments. The bank account number can be likened to the address details on an envelope. This means that a document with an address can be delivered to the correct address.

How are my bills and credit notes linked to my bank?

The sender of the document will contact you to agree on the bank account to be used for sending the invoice or credit note via Zoomit. He may also use the bank account number that you used for recent payments. The bank account number can be likened to the address details on an envelope. This means that a document with an address can be delivered to the correct address.

How are my direct debit notifications linked to my bank?

In order to enable the automatic payment of your bills by direct debit, you specified a bank account number on the direct debit authorisation. This bank account number is used for sending the direct debit notifications via Zoomit. The bank account number can be likened to the address details on an envelope. This means that a document with an address can be delivered to the correct address.

How can I link my invoices to a different account number (with the same bank or a different bank)?

You can contact the sender of the document in order to change the account number. You will find the contact details at the top of the electronic invoice.

Can ING and Isabel view the documents that I receive via Home’Bank and Zoomit?

The documents which are visible via Zoomit cannot be viewed by ING staff or by Isabel. Only the user and the document sender can view the document.

Can I give other people access to my electronic documents via Home’Bank?

You can grant access to everyone who is an account holder or trustee of the account to which your electronic document is linked. You can find out more about this in the user guide Note that you can either grant access to all account holders and/or trustees of your account or to none of them. You cannot grant access selectively.

Will I still receive paper copies of my invoices if I use Zoomit?

The parties that send you electronic documents via Zoomit will also send paper copies of the invoices for a certain length of time during the initial phase, in order to ensure a smooth transition. After that, you will only receive the electronic invoices. The length of this period varies from one sender to the next.

How long do my invoices and pay slips remain available online?

The documents remain available via Home’Bank for 12 months.

Who should I contact if I do not agree with an invoice’s content?

You must contact the sender. You can find the sender's contact details at the top of the electronic document.

Is the due date on the electronic invoice the same as on the paper version?

Yes. The due date on the electronic invoice is the same as on the paper version.

What information is present on the electronic invoice?

You will find the same information you are accustomed to see on the paper invoice.

Nothing happens when I click the Zoomit icon. What’s wrong?

On the Zoomit-website you can search for the cause and the solution for your problem.

I get a red warning message: “You do not have access to information regarding this document. This document is confidential and can only be viewed by the intended recipient.” What should I do?

Document holders decide whether they wish to give others access to their electronic documents. The red warning message means that the document holder has not (yet) granted you permission to view his or her electronic documents. He or she can change that if necessary.

I see a “Security Alert” screen when I click the Zoomit icon. What’s wrong?

Simply click "Yes" (in Internet Explorer) or "OK" (in Mozilla Firefox) to continue. The warning screen is related to the configuration settings of your browser. Your browser is warning you that you are leaving the secure zone of your Home'Bank and going to another secure zone for Zoomit. However, you remain continuously within a secure environment. You can always see in the bottom bar of your browser that you are in a secure environment, by the locked padlock icon.

What do I have to do if I change banks?

Contact the sender(s) of your electronic document(s) and advise them of the new account number. You can find the sender's contact details at the top of the electronic document. Be sure to archive the electronic documents that you have already received via Zoomit. You can easily download and save your electronic documents on the hard drive of your PC or write them to a CD-ROM or other data storage devices for archiving.

My bill says that it hasn’t been paid yet but I’m sure it has been paid. What went wrong?

Unfortunately, the system does not know if the bill has been paid or not unless it is paid using the payment button in Zoomit.

You can adjust the payment status yourself by clicking on the "change" button next to the invoice which has been paid. This changes the status to "payment initiated".

It only does so once you give your approval to receive documents electronically in future.

How can I add documents from selected senders to my list?

If documents from a certain sender are not yet in your list, this is because documents from this sender or this type of document from this sender are not yet available via Zoomit. As soon as these documents are available, they will automatically be included in the list. A list of companies whose invoices can be managed via Zoomit can be found on the Zoomit website > My invoices.

I don’t want to use Zoomit in my Home’Bank. How do I apply this?

Zoomit is a free supplementary service which is supplied automatically. What you actually see in your Home'Bank are the available documents. In order to successfully receive these documents electronically (and not receive them on paper any more) you have to agree to it for each sender/document type/customer number combination. As long as you have not accepted this, nothing changes and you will continue to receive your documents through your letterbox.

Will I have to pay for using Zoomit in Home’Bank in future?

We do not plan to make this service chargeable. Should this become the case, then you will be given the opportunity to disable Zoomit, without charge.